Service & Support

This is our expectation and the goal of our efforts, we do not seek to do the best perfect, our goal is to relieve you of all worries, when you find the problem, we let you satisfactory solutions have been placed in front of you. Konnra has a well-trained, many years of connector operation application and business skills are very strong after-sales service team, they are not only skilled, but also quick response, enthusiasm, good service attitude, is the majority of customers to buy, use Konnra connector, a strong technical backing. In order to create a famous brand, improve corporate visibility, establish a corporate image, we are in line with the spirit of “all the pursuit of high quality, customer satisfaction for the purpose”, with “the most favorable price, the most thoughtful service, the most reliable product quality” principle to you solemnly promise

Service category

Product quality commitment

  1. the manufacturing and testing of products have quality records and testing data.
  2. the product performance testing, we sincerely invite users to come to the product for the whole process, full performance inspection, to be confirmed after the product is packed and shipped.

Product price commitment

  1. in order to ensure the high reliability and advanced nature of the product, the material selection of the system are selected domestic or international high-quality brand-name products.
  2. under the same competitive conditions, our company does not reduce the technical performance of the product, change the product components at the cost of the basis, in good faith to provide you with the most favorable price.

Delivery date commitment

  1. product delivery time: as far as possible according to user requirements, if there are special requirements, need to be completed in advance, our company can organize special production, installation, and strive to meet user needs.
  2. the product delivery, our company to provide the following documents to the user;
    ① Technical maintenance manual
    ② General installation drawing
    ③ Instructions and manufacturers of purchased parts
    ④ Provide a list of wearing parts and spare parts, and send a certain amount of spare parts

After-sales service commitment

  1. Service tenet: fast, decisive, accurate, thoughtful and thorough
  2. service goal: service quality to win customer satisfaction
  3. the principle of service: the product warranty period is twelve months, during the warranty period the supplier will be free repair and replacement of parts caused by quality damage, the damage of parts outside the warranty period, the spare parts provided only cost fees, equipment damage caused by the demander’s human factors, the supplier maintenance or spare parts provided are calculated at cost price.